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Testimonials
Initially, we were hesitant about outsourcing our IT needs, but working them turned out to be a decision we're grateful for. We're glad we took the leap and partnered with them.
-Veronica M.
"Working with Lone Star Technologies was a game-changer for our business. Their expertise and dedication not only solved our IT challenges but also saved us significant costs.
Richard T.
Not only did they transform our IT infrastructure, but they did it at a price that was surprisingly affordable. Their commitment to quality and cost-effectiveness truly sets them apart.
-Carlos Z.
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What Makes You Different Than The Hundreds of Other IT Providers?We’ve worked to build a business that differentiates us in the ways we value most, and may make us the right match for you! Here are some of those ways: We’re 100% local and US-based. We’re small enough to build deep and personalized connections with the companies we work with; our clients are never just a number. Many managed service providers only operate at the IT support level. They will fix and prevent technology problems, and that’s all.
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How Do I Know You're a Reputable Providers?Lone Star Technologies has been around since 2015, and we’ve been working in the technology field since 2005. We’ve worked hard to build a reputation for quality and service! Our community has recognized our work and collaboration. We’re also lucky to have clients that appreciate what we do and have the referrals to backup up work. And unlike many IT service providers, we are 100% local and US-based! We believe in giving back to the community, so we're dedicated to helping the RGV grow with innovative solutions.
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Are Your Prices Higher Than That Other IT Company?Unlike many “inexpensive” outsourced IT support providers, we include everything in our monthly rate. Those cheaper companies often look great at first, until they start nickel and diming you for needs that are suddenly outside of your contract. We hire the best and ensure they can provide the best service to our clients. Training, benefits, a supportive environment, and competitive pay keep our team happy. A happy team = happy clients! We will never be the cheapest solution, nor do we want to be. If you’re shopping for the most inexpensive company we would recommend you keep searching! To provide the level of service and work environment we strive for, we charge more than the budget providers. We are a premium solution for companies who appreciate the quality and innovation we offer.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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Can My Employees Reach Out For Support Directly, or Just Me?Absolutely! At Lone Star Technologies, we understand that IT issues can arise at any time and can affect anyone in your organization. That's why we encourage all of your employees to reach out to us directly for IT support whenever they need it. Our team of professionals is equipped to handle any issue, from minor technical glitches to complex problems. Rest assured that our support is not limited to just one person; we are here to provide support to your entire team. So feel free to share our contact information with all of your employees and let them know that they can call us anytime for IT support.
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Do I Even Need Managed IT and Cybersecurity Services?Yes! Small businesses can greatly benefit from managed IT services that include cybersecurity. In fact, small businesses are more often targeted by cybercriminals than larger corporations because they typically have less sophisticated security measures in place. According to a study conducted by the Better Business Bureau, 47% of small businesses in the United States experienced a cyber attack in 2020, and the average cost of a data breach was $150,000. That's why it's crucial for small businesses to have a team of IT professionals who can provide proactive cybersecurity measures, such as firewalls, antivirus software, and data encryption, as well as regular security assessments and employee training.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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